Front Desk Agent

The Front Desk is where the guest experience begins — and often where it is remembered most.

As a Front Desk Agent at Hampton Inn & Suites Nashville Downtown Capitol View, you are one of the first people our guests meet and one of the last people they see before they leave. Your attitude, responsiveness, and ability to solve problems can shape their entire stay.

From welcoming a family arriving for a Nashville getaway to helping a business traveler after a long day on the road, you bring warmth, confidence, and genuine hospitality to every interaction.

If you enjoy helping people, solving problems, and being part of a fast-paced hotel environment, this may be the right opportunity for you.

As a Front Desk Agent, You Will

• Create a welcoming first impression by greeting every guest with genuine hospitality and professionalism.

• Check guests in and out accurately and efficiently.

• Assist guests in person, over the phone, and through hotel communication systems.

• Respond to guest questions, requests, and concerns promptly and professionally.

• Use sound judgment and problem-solving skills to resolve guest issues whenever possible.

• Process cash, credit card, and other payment transactions accurately.

• Maintain guest accounts and reservation information within the hotel operating system.

• Assist with reservations, room assignments, hotel information, and local recommendations.

• Communicate effectively with Housekeeping, Engineering, Sales, and other departments to ensure guest needs are met.

• Maintain a clean, organized, and professional Front Desk and lobby environment.

• Follow hotel security, payment, privacy, and guest-service procedures.

• Recognize opportunities to create memorable guest experiences through thoughtful service and attention to detail.

• Support hotel loyalty and guest-engagement initiatives.

• Complete other duties as assigned to support hotel operations.

What We Are Looking For

• A genuine passion for hospitality and helping people

• Excellent verbal communication and listening skills

• A positive, professional, and welcoming attitude

• Strong problem-solving ability

• Ability to remain calm and courteous in a fast-paced environment

• Strong attention to detail and accuracy

• Comfort working with computers and hotel software

• Ability to work independently and as part of a team

• Dependability and strong follow-through

• Flexibility to work weekends, holidays, and varying shifts based on hotel needs

Experience

Previous hotel, customer service, retail, restaurant, or hospitality experience is preferred but not required.

We are willing to train candidates who demonstrate strong communication skills, professionalism, reliability, and a genuine desire to provide exceptional guest service.

Physical Requirements

While performing the essential functions of this position and other duties as assigned, an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment.

This position requires frequent standing and movement throughout the shift and may require lifting or moving items weighing up to 20 pounds. The role also requires verbal communication and close vision for computer-related tasks.

Benefits

• Hotel and travel discounts

• Dynamic team and excellent workplace culture

• Professional and personal development opportunities with a growing company

• Medical insurance with HSA

• Dental and vision insurance

• Life and AD&D insurance

• Long-Term and Short-Term Disability

• Voluntary Life and Supplemental Insurance

• 401(k) with company match

• PTO and vacation

• Tuition reimbursement

• Daily Pay

• Bonus and engagement incentives

• Additional travel and entertainment perks

• Competitive compensation based on experience

Why Join Chartwell Hospitality?

At Chartwell Hospitality, we are more than a fully integrated hospitality management company. We are a team committed to doing things the right way, leading with integrity, and supporting one another's success.

We believe in creating opportunities for our people to grow, make a meaningful impact, and build rewarding careers.

If you are ready to grow with a company that values its people and takes pride in exceptional hospitality, we would love to hear from you.