Executive Meeting Manager

We are looking for a motivated hospitality sales professional who enjoys both selling and servicing groups. This position offers the opportunity to generate new business for the hotel while also serving as the primary point of contact for assigned groups from booking through departure.

The Executive Meeting Manager is responsible for prospecting and developing small group and catering business, responding to incoming leads, closing opportunities, maintaining key accounts, and ensuring a seamless experience for groups and meetings while they are in-house.

Essential Job Functions

• Prospect, qualify, and secure new small group and catering business through outbound calls, lead follow-up, networking, and other sales activities.

• Respond to and close incoming group and catering inquiries in a timely and professional manner.

• Maintain strong knowledge of assigned accounts and prospects, including production, trends, rate history, and competitive activity.

• Conduct effective sales calls utilizing brand and company sales processes.

• Develop new business with a strong focus on small meetings, group rooms, and catering opportunities.

• Maintain accurate and organized account, group, and sales activity information within the hotel's sales system.

• Maintain detailed notes and follow-up activities for all client correspondence and sales opportunities.

• Manage group information, room blocks, and GRC within the sales system.

• Coordinate rooming lists, direct billing requirements, reservations, and other logistical needs for booked groups.

• Serve as the primary hotel contact for assigned groups before arrival and while in-house.

• Coordinate catering, meeting, and conference service details to ensure successful execution of each event.

• Prepare and communicate Banquet Event Orders, Group Resumes, and other group information to appropriate hotel departments.

• Partner closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure group expectations are met.

• Conduct pre-convention or planning meetings when appropriate.

• Identify additional revenue opportunities through meeting upgrades, catering enhancements, and other hotel services.

• Maintain a flexible schedule based on group, meeting, and banquet business needs.

Necessary Skills and Attributes

• Excellent verbal and written communication skills

• Strong listening, comprehension, and problem-solving abilities

• Effective interpersonal and relationship-building skills

• Strong organization and time-management skills

• Direct sales and prospecting ability

• Strong guest and client service skills

• Ability to manage multiple groups, deadlines, and priorities simultaneously

• Detail-oriented with strong follow-through

Education

Bachelor's degree in Hospitality, Business, Marketing, or a related field preferred, but not required.

Relevant hotel sales, catering, front office, event services, or hospitality operations experience may be considered in place of formal education.

Certified Hospitality Sales Professional (CHSP) certification preferred but not required.

Experience

One year of hotel sales, catering, event services, front office, or related hospitality experience preferred.

Candidates with a strong hospitality operations background and demonstrated sales ability are encouraged to apply.

Working knowledge of prospecting, account qualification, the hotel selling process, sales-system file and trace management, group servicing, and time management is preferred.

Physical Requirements

While performing the essential functions of this position and other duties as assigned, an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment.

The position may also require lifting or moving items weighing up to 20 pounds, communicating verbally, and utilizing close vision for computer-related tasks.

Benefits

• Hotel and travel discounts

• Dynamic team and excellent workplace culture

• Professional and personal development opportunities with a growing company

• Medical insurance with HSA

• Dental and vision insurance

• Life and AD&D insurance

• Long-Term and Short-Term Disability

• Voluntary Life and Supplemental Insurance

• 401(k) with company match

• PTO and vacation

• Tuition reimbursement

• Daily Pay

• Bonus and engagement incentives

• Additional travel and entertainment perks

Why Join Chartwell Hospitality?

At Chartwell Hospitality, we are more than a fully integrated hospitality management company. We are a team committed to doing things the right way, leading with integrity, and supporting one another's success.

We believe in creating opportunities for our team members to grow, make a meaningful impact, and build rewarding hospitality careers.

If you are a motivated hospitality professional who enjoys building relationships, winning new business, and creating exceptional group experiences, we would love to hear from you.