Guest Service Agent

Immediate Supervisor

Guest Service Manager

Job Summary

Performs great customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

• Performs the functions of the front desk, including check-ins, check-outs, reservations, answering the telephone, provide wake-up calls, etc.
• Displays a positive, upbeat attitude. Provide information concerning the hotel, facilities, and functions, as well as their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.