Front Desk Agent

First impressions matter. Imagine being the cornerstone of a remarkable guest experience at Hilton Franklin Cool Springs. Your warm demeanor and genuine commitment to service can elevate our brand, ensuring every guest feels valued and welcomed. This role offers a unique opportunity to shape unforgettable memories, whether greeting an excited family on their vacation or assisting a weary traveler.

Key Responsibilities

• Deliver Exceptional Service: Be the first point of contact, creating lasting impressions with each interaction.
• Engage with Guests: Welcome and assist both in person and over the phone daily.
• Solve with Confidence: Handle check-ins, check-outs, and transactions accurately using computer systems.

Skills and Experience

To excel in this role, proficiency in English communication—reading, writing, and speaking—is essential. Comfort with computer systems and the ability to manage cash and credit transactions efficiently will ensure success. This position requires the physical ability to stand continuously and occasionally lift or move up to 20 pounds.

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• Life, Long and Short-Term Disability Insurance
• 401-K Plan
• Supplemental Insurance Options
• Professional Growth and Development Opportunities
• Competitive Compensation Based on Experience
• Exclusive Travel Discounts

Join us at Hilton Franklin Cool Springs and be part of a team where your skills can shine and your career can flourish.