Front Desk Agent

Imagine being the heartbeat of a world-renowned Hilton hospitality experience, right at the pulsing center of Music City! At Hilton BNA Nashville Airport Terminal, every day brings a new opportunity to inspire, as you welcome guests against the backdrop of Nashville’s vibrant culture and charm.

As the first point of contact, you are not just checking guests in and out; you are the architect of first impressions. Your mission? To make every guest feel like a VIP, from the exhilarated family embarking on a musical holiday to the jet-lagged traveler in need of a soothing touch. Your role goes beyond the front desk—you are a crucial part of their Nashville adventure!

In this role, you will:

• Champion the guest experience, making each interaction memorable with your innate passion for exceptional service.
• Be the friendly face and helpful voice that greet and assist guests both in person and over the phone.
• Tackle daily challenges, from managing reservations to ensuring seamless check-in and check-out processes with efficiency and a smile.

Fundamentals

To excel in this dynamic environment, you’ll need outstanding English communication skills and the ability to manage various tasks with proficiency. You’ll be a tech-savvy problem solver, comfortable handling both cash and credit transactions with confidence. While the job involves significant interaction and movement, it’s an invigorating balance of activities that will keep you on your toes!

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Coverage
• 401-K with Company Match
• Supplemental Insurance Options
• Opportunities for Professional Growth and Development
• Competitive Compensation Based on Experience
• Exclusive Travel Discounts

Nestled just a stone’s throw from Nashville’s bustling airport, Hilton BNA offers a unique blend of Southern hospitality and the exciting pace of an international travel hub. You’ll not only gain invaluable hospitality experience, but also enjoy the perks of working in one of the most musical cities in the USA. Ready to be a part of a team that dances to the beat of Nashville’s heart? We can’t wait to meet you!