Front Desk Agent

Welcome to the heart of hospitality at the charming Residence Inn Franklin Cool Springs, nestled in the picturesque city of Franklin, TN—a city brimming with rich history, vibrant culture, and a thriving local scene. Imagine kickstarting your mornings with views of rolling hills and ending your days by indulging in local Southern cuisine or exploring historic Civil War sites. Here at Residence Inn, you are not just at the front desk; you are the heartbeat of our hotel's guest experience.

From the moment a guest steps into our lobby, you’re there to greet them with a smile, making their first impression a memorable one. Whether it’s the adventure-seeking family ready to explore the historic downtown Franklin or the business traveler returning from a conference, your role is pivotal in making their visit unforgettable. With your genuine warmth and helpful nature, you will handle everything from cheerful greetings to swift check-in and check-out processes, ensuring all interactions are handled with care and precision.

Why Join Our Team?

• Be the face that guests look forward to seeing at the gateway to Franklin’s attractions and businesses.
• Master the art of hospitality with daily interactions that make a real difference.
• Tackle challenges with a spirited team, dedicated to outstanding service.
• Utilize cutting-edge technology to enhance the guest experience, ensuring no detail is missed.

You thrive in a dynamic environment, equipped with strong English communication skills and fluency. Your day is filled with diverse tasks, from managing bookings to ensuring transaction accuracy with a friendly confidence. Whether standing at the desk or moving around the vibrant lobby, you bring enthusiasm to every task.

Exclusive Benefits

• Comprehensive medical, dental, and vision plans
• Life and disability insurance
• Generous 401-K scheme
• Opportunities for professional growth and development
• Competitive compensation tailored to your experience
• Exclusive travel discounts to explore other destinations

At Residence Inn Franklin Cool Springs, we don’t just provide jobs; we build careers and foster community. You’re not just joining a team; you’re becoming part of a family that values growth, support, and joy in the workplace. If you are passionate about creating memorable experiences and eager to learn and grow in the bustling, historic city of Franklin, we would love to meet you.

Ready to start your journey in a place where every day is different and every interaction matters? We’re excited to welcome you to Residence Inn Franklin Cool Springs, where your journey begins with a smile, and every day brings a new opportunity to shine!