Front Desk Agent

Imagine being the heartbeat of a bustling hotel, where each day brings a new adventure and a chance to create unforgettable experiences for guests. At Courtyard Franklin Cool Springs, located in the charming city of Franklin, TN, you have the opportunity to be that vital first impression, delivering exceptional service with a smile.

Set in a city renowned for its vibrant history, picturesque main streets, and a thriving cultural scene, our hotel stands as a beacon of hospitality. As part of our front desk team, you’ll not only greet guests from all walks of life but also become a part of their stories, making their visit to Franklin an extraordinary one.

In this role, you will:

• Be the face of our hotel, offering a warm welcome to each guest and ensuring their stay starts perfectly.
• Handle daily guest interactions with a cheerful attitude, whether it’s in person or over the phone.
• Solve problems with a can-do spirit, ensuring guests’ needs are met with efficiency and ease.
• Manage reservations, process check-ins and check-outs, and confidently handle financial transactions.

What makes this role special:

• Working in a city that blends historical richness with modern charm, providing an enchanting backdrop to your workday.
• Joining a team that values professionalism and is passionate about growth and development.
• Being part of a community where every day is different, filled with new challenges and opportunities to shine.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401-K Plan with Company Match
• Supplemental Insurance Options
• Opportunities for Professional Growth and Development
• Competitive Compensation Based on Experience
• Generous Travel Discounts

To excel in this role, you should have excellent English communication skills and be comfortable using technology and different software suites. This active position requires you to be on your feet, assisting guests and managing various tasks efficiently. Occasional lifting or moving items up to 20 pounds may also be needed.

If you’re ready to be part of a team that’s dedicated to delivering outstanding guest service in one of Tennessee’s most beautiful cities, we would love to meet you. Bring your passion, your smile, and your knack for making anyone’s day better to Courtyard Franklin Cool Springs and let’s create memorable experiences together!