Restaurant Supervisor / Lead Server

Franklin Marriott Cool Springs
Franklin, TN

Franklin Marriott Cool Springs

700 Cool Springs Blvd.

Franklin, TN 37067

Telephone (615) 261-6100

Hotel with 303 Rooms
Managed By Chartwell Hospitality

No downtown trafffic! Free parking, Uniforms provided, Chartwell Hospitality Benefits, Marriott Associate Travel Benefits, Employee Referral Bonus, 401k with match, and more!

Breakfast & Lunch AM Shifts

We’re looking for motivated, service-driven professionals who are ready to take the next step from serving into leadership. If you take pride in leading by example, and enjoy building strong teams, this is your opportunity to grow into a management role.

As a Supervisor, you’ll play a hands-on leadership role overseeing Restaurant, In-Room Dining, and Bar operations. You’ll be the go-to leader on the floor—coaching, supporting, and inspiring your team while delivering exceptional guest experiences.

  • Lead daily operations across multiple outlets while maintaining a strong floor presence
  • Coach and develop staff through hands-on training and ongoing performance feedback
  • Set service standards and ensure brand and quality expectations are exceeded
  • Inspire accountability, professionalism, and teamwork
  • Ensure the restaurant is fully prepared and guest-ready before every shift
  • Partner with hotel departments to create seamless guest experiences
  • Resolve guest concerns in real time and turn challenges into wins
  • Manage cash handling, closeouts, and operational procedures with integrity
  • Communicate effectively with leadership through shift logs, reports, and updates

As a Server, you will

  • Deliver prompt, excellent service to ensure an exceptional guest experience.
  • Offer helpful guidance with menu offerings, responding knowledgeably to questions.
  • Help with dessert and beverage preparation and ensure all dishes present well and are to order before serving promptly to guests.
  • Periodically check in to ensure guest needs are met, then graciously present an accurate check and collect payment at the conclusion of the meal.  

Fundamentals

Excellent verbal and written English communication skills are required. One year of server experience is helpful. Successful TIPs training and the ability to use payment systems is expected. This position requires full mobility, continuous quick-paced movement, lifting and carrying up to 40 pounds and pushing food carts up to 100 pounds.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability 
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Worldwide Travel Discounts

Franklin Marriott Cool Springs

Hotel with 303 Rooms

Stylish Franklin, TN Hotel and Event Venue off I-65

The Franklin Marriott Cool Springs hotel provides a luxurious stay in Franklin, Tennessee. Our hotel's central location, near I-65, puts you close to Downtown Franklin. Drive to FirstBank Amphitheater, Arrington Vineyards, and Downtown Nashville in under twenty minutes. Enjoy hotel amenities, like our exclusive M Club, indoor pool, and large fitness center. Stave serves southern food, hand-crafted cocktails, and offers live music every Wednesday evening. Our weekday shuttle travels to area businesses within a 3-mile radius from 6 am to 10 pm. The guest rooms of our Franklin hotel feature plush beds, chic surroundings, and Smart TVs. Our beautiful event and wedding venues are ideal for corporate conferences or sophisticated parties. Let the style and amenities at the Franklin Marriott Cool Springs make us your top choice of Franklin TN hotels in Cool Springs.