Front Office Manager

The Hampton Inn & Suites Nashville Downtown Capitol View is recruiting for an exceptionally talented, engaging, tenacious and passionate leader to join our team as Front Office Manager.

Responsible for overall operation of the Front Office by managing and leading a motivated staff that handle guests with the utmost care. Flexible work schedule, including weekends, is a must. Hampton Capitol View is truly a unique hotel in one of Downtown Nashville’s newest North Gulch/Capitol View neighborhoods, complete with SkyBar, Hampton’s rooftop lounge, along with 4,000 sq feet of flexible meeting space. Additional select responsibilities include:

As Front Office Manager, you will

• Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
• Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• Hotel and other Travel discounts
• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives!