Front Desk Manager (Overnight)

Residence Inn New York JFK Airport
Jamaica, NY

Residence Inn New York JFK Airport

142-30 135th Ave

Jamaica, NY 11436

Telephone (718) 322-3113

Compensation: 62,400

Job Summary:

Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.
    - Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
    - Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
  • Manages the Spirit Reservation computer.
  • Manages and maintains a relationship with the Property Management System provider.
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. Performs timely and fair reviews.
    - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain the Market, lobby, and front office area to highest standards.
  • - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • - Provide comprehensive training to Front Office staff.
  • - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem-solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education:

BS or BA in Hotel Administration or Management

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Residence Inn New York JFK Airport

182 Room Extended Stay

Settle In At Our Extended Stay JFK Airport Hotel

Soar into comfort at Residence Inn by Marriott® New York JFK Airport, the only extended-stay hotel in the area. Spacious studio, one, and two-bedroom suites with separate living areas and fully equipped kitchens. Complimentary grocery delivery to fill your refrigerator and satisfy your cravings. Free WiFi for connecting to work and the outside world. Free hot breakfast to start mornings off right. Complimentary shuttle service to and from JFK International Airport. And a fitness center for strengthening your body and soul. The hotel also offers easy access to the Belt Parkway, Van Wyck Expressway, Federal Circle Station, and nearby Resorts World Casino, Belmont Park, Queens Botanical Garden, UBS Arena, St. John’s University, Arthur Ashe Stadium - home to the US Tennis Open and enjoy a drive to iconic Long Island. At Residence Inn, we'll make sure you thrive during your stay at this unique gem in the John F. Kennedy International Airport.