Guest Service Agent

Courtyard/Residence Inn Kansas City Downtown/Convention Center
Kansas City, MO

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully

Compensation: 17.00 to 20.00

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Courtyard/Residence Inn Kansas City Downtown/Convention Center

261 Room Hotel

Courtyard Kansas City Downtown/Convention Center

https://www.marriott.com/hotels/travel/mciks-courtyard-kansas-city-downtown-convention-center/

Our Kansas City hotel puts you within walking distance of the T-Mobile Center, Kansas City Convention Center, and the Kauffman Center for the Performing Arts. It's the perfect downtown hotel from which to explore the Crossroads Arts District and Power and Light District. The free KC Streetcar stop beside our hotel makes it easy to visit Legoland, Crown Center, and Union Station. We top off our ideal location with sought-after hotel amenities like our large indoor swimming pool. Our fitness center has everything you need to maintain a healthy travel schedule. Stop by the Bistro to buy a healthy breakfast and Starbucks coffee. In the evening, grab a quick bite and drink at the bar before exploring downtown dining and nightlife. With contemporary accommodations, free Wi-Fi, and plush bedding, we make unwinding effortless. Make productivity a priority and reserve a modern meeting room. No matter what inspires your stay, make it a memorable one at the Courtyard by Marriott Kansas City Downtown/Convention Center.

Residence Inn Kansas City Downtown/Convention Center

https://www.marriott.com/hotels/travel/mcisr-residence-inn-kansas-city-downtown-convention-center/

The Residence Inn Kansas City Downtown / Convention Center offers pet-friendly, apartment-style hotel suites just steps from the Kansas City Convention Center and T-mobile Center. The Kansas City Power & Light District is also just three blocks away, and you can hop right onto the free KC Streetcar to visit Legoland, the Crown Center, and more. After exploring the local Crossroads Arts District, return to the comfort of modern suites featuring floor-to-ceiling windows overlooking the city, full-size kitchens, complimentary grocery shopping service, and free Wi-Fi. In the morning, enjoy a complimentary buffet breakfast after working out in our fitness center. Take advantage of the indoor pool when you need to recharge, or the kids need to burn off some extra energy. Reimagine your time on the road at the Residence Inn Kansas City Downtown/Convention Center hotel.