Front Desk Agent

Homewood Suites and Hilton Garden Inn Charlotte/South Park
Charlotte, NC

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Homewood Suites and Hilton Garden Inn Charlotte/South Park

270 Room Hotel

Hilton Garden Inn Charlotte/SouthPark

Close to entertainment in an upscale area

Find us within a half mile of SouthPark Mall. We’re seven miles from Uptown Charlotte, and four miles from Queens University of Charlotte. Bank of America Stadium and Carowinds Amusement Park are both within a 20-minute drive. We offer a fitness center and an outdoor pool. Enjoy breakfast at The Garden Grille and dinner and drinks at Bar 4808.

https://www.hilton.com/en/hotels/cltskgi-hilton-garden-inn-charlotte-southpark/

Homewood Suites by Hilton Charlotte/SouthPark

Shopping sprees and family fun in Charlotte

We're steps from SouthPark Mall and Phillips Place shopping. Check out Carowinds amusement park or catch games at the Spectrum Center and Bank of America Stadium—all a 15-minute drive away. Wind down at our complimentary evening social on Wednesdays, or nightly at our Bar 4808. WiFi and breakfast are on us.

https://www.hilton.com/en/hotels/cltsohw-homewood-suites-charlotte-southpark/