Front Office Manager

Homewood Suites and Hilton Garden Inn Charlotte/South Park
Charlotte, NC

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

  • Hotel and other Travel discounts
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Supplemental Insurance
  • Long/Short Term Disability
  • 401-K
  • Professional Development Opportunities
  • Competitive Compensation plus incentives! 

Homewood Suites and Hilton Garden Inn Charlotte/South Park

270 Room Hotel

Hilton Garden Inn Charlotte/SouthPark

Close to entertainment in an upscale area

Find us within a half mile of SouthPark Mall. We’re seven miles from Uptown Charlotte, and four miles from Queens University of Charlotte. Bank of America Stadium and Carowinds Amusement Park are both within a 20-minute drive. We offer a fitness center and an outdoor pool. Enjoy breakfast at The Garden Grille and dinner and drinks at Bar 4808.

https://www.hilton.com/en/hotels/cltskgi-hilton-garden-inn-charlotte-southpark/

Homewood Suites by Hilton Charlotte/SouthPark

Shopping sprees and family fun in Charlotte

We're steps from SouthPark Mall and Phillips Place shopping. Check out Carowinds amusement park or catch games at the Spectrum Center and Bank of America Stadium—all a 15-minute drive away. Wind down at our complimentary evening social on Wednesdays, or nightly at our Bar 4808. WiFi and breakfast are on us.

https://www.hilton.com/en/hotels/cltsohw-homewood-suites-charlotte-southpark/