Front Desk Agent

Franklin Marriott Cool Springs
Franklin, TN

Love to talk to people and help guests? Hate the Nashville traffic? Join the team at the Franklin Marriott

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Must have a flexible schedule and be available to work weekends and holidays. Typical shift is 7am - 3pm or 3pm to 11:30pm.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Franklin Marriott Cool Springs

300 Room Hotel

Stylish Franklin, TN Hotel and Event Venue off I-65

The Franklin Marriott Cool Springs hotel provides a luxurious stay in Franklin, Tennessee. Our hotel's central location, near I-65, puts you close to Downtown Franklin. Drive to FirstBank Amphitheater, Arrington Vineyards, and Downtown Nashville in under twenty minutes. Enjoy hotel amenities, like our exclusive M Club, indoor pool, and large fitness center. Stave serves southern food, hand-crafted cocktails, and offers live music every Wednesday evening. Our weekday shuttle travels to area businesses within a 3-mile radius from 6 am to 10 pm. The guest rooms of our Franklin hotel feature plush beds, chic surroundings, and Smart TVs. Our beautiful event and wedding venues are ideal for corporate conferences or sophisticated parties. Let the style and amenities at the Franklin Marriott Cool Springs make us your top choice of Franklin TN hotels in Cool Springs.