Operations Manager

Homewood Suites and Hilton Garden Inn Charlotte/South Park
Charlotte, NC

We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.”

Job Summary:

Responsible for overall operation of the Front Desk, which includes suite rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

Ensures teamwork and enhances cooperation between all departments.

Cooperates with General Manager, Director of Sales, and all Front Office staff to ensure proper suite inventory controls.

Manages and maintains a relationship with the Property Management System provider.

Works with maintenance to ensure proper key controls.

Maintain departmental budget and staffing levels in relation to occupancy levels.

Maintains accurate payroll and employee records.  Performs timely and fair reviews.

Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.

Maintain Convenience Store and Front Desk area to highest standards.

Provide comprehensive training to Front Office staff.

Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

Minimum of two years hotel management or supervisory experience required

Strong Hilton background a plus

Possess a strong knowledge of computer and programs

Excellent verbal, comprehension, listening and problem solving skills

Interpersonal and time management skills


Report and accounting skills

Customer Service background

Homewood Suites and Hilton Garden Inn Charlotte/South Park

270 Room Hotel

Hilton Garden Inn Charlotte/SouthPark

Close to entertainment in an upscale area

Find us within a half mile of SouthPark Mall. We’re seven miles from Uptown Charlotte, and four miles from Queens University of Charlotte. Bank of America Stadium and Carowinds Amusement Park are both within a 20-minute drive. We offer a fitness center and an outdoor pool. Enjoy breakfast at The Garden Grille and dinner and drinks at Bar 4808.


Homewood Suites by Hilton Charlotte/SouthPark

Shopping sprees and family fun in Charlotte

We're steps from SouthPark Mall and Phillips Place shopping. Check out Carowinds amusement park or catch games at the Spectrum Center and Bank of America Stadium—all a 15-minute drive away. Wind down at our complimentary evening social on Wednesdays, or nightly at our Bar 4808. WiFi and breakfast are on us.