Guest Service Agent, Evening Shift, 3pm to 11pm

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
Pigeon Forge, TN

If you are passionate about hospitality and going above and beyond to take care of your guests, this is the place for you; our goal is to make each and every one of our guests feel like they are at their home away from home!

Immediate Supervisor

Operations Manager

Job Summary

We are currently looking to expand our Black Fox Family. If you are passionate about hospitality and going above and beyond to take care of your guests, this is the place for you; our goal is to make each and every one of our guests feel like they are at their home away from home! The main requirement in this position is friendliness. We are the first face and last face that our guests see, and we need to make a positive, lasting impression! In addition to being the smiling face of The Black Fox Lodge, you must be able to efficiently perform the duties of a guest service agent while in a sometimes fast paced environment and maintain a happy demeanor. Open availability is a must; however, we are more than willing to work with scheduling needs. In your role as a guest services agent here at the Black Fox Lodge you will be expected to perform sales and customer services functions related to guests, reservations, and revenue collection, in a manner that will ensure all Chartwell Hospitality guests receive a safe and secure place to stay with friendly and attentive service. We offer an inclusive culture here at The Black Fox and strive to make all of our employees feel valued and appreciated.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as the local area and attractions.
  • Familiar with property security and key control procedures, as well as fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Operations Manager or General Manager.

Necessary Skills and Attributes

  • Excellent Verbal, Comprehensive, Listening, and Problem-solving Skills
  • Adaptability
  • Report and Accounting Skills
  • Guest Relation Skills
  • Friendly

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

178 Room Hotel

Lodge-style hotel close to Dollywood

Enjoy views of the Smoky Mountains and Little Pigeon River from our family-friendly hotel, combining rustic Southern charm and modern style. Across from the LeConte Center in downtown Pigeon Forge, we're a three-mile drive from Dollywood. We have a seasonal outdoor pool with water fountain and slide, a patio with fire pit, and a restaurant with a full bar.