The Executive Lounge Attendant assist all guests with any special requests including reservations and hotel information while providing excellent guest service and is also responsible for the presentation of the VIP Lounge. 

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Maintain knowledge of all hotel facilities including hours of operation and hotel surroundings (i.e. mall, restaurants).
• Maintain knowledge of local area including social, cultural, historical and physical attractions as well as their location and hours of operation.
•  Ensure that hot food and cold food are provided in lounge.  Exude hospitality to ensure best guest experience.
•  Refer guests to hotel outlets to maximize hotel revenue.
•  Float throughout  lounge to enhance guest experience.
•  Own, resolve and follow-up on guest issues within 15 minutes.  Report all instances of guest dissatisfaction to the MOD for resolution and tracking.
•  Assist guests with food and beverage needs while in the executive lounge and clean lounge as needed.