Front Desk / Phones (PM) - At Your Service

Franklin Marriott Cool Springs
Franklin, TN

Posted January 13, 2023

Do you have a smile in your voice and a true desire to help people?

Front Desk / Phones (PM) - At Your Service

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people! 

What you will be doing

You will help to create an excellent  and memorable stay for our guests by; welcoming each guest with exceptional service either in person or by phone and ensuring that guests are taken care of in  a friendly, timely and professional  manner. Room Service dinner orders are taken promptly and accurately. Upselling the dinner menu.


This is an evening (3pm - 11pm) position requiring weekends and holidays.

Requirements include basic reading, writing and math skills. Will be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk , hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Frequently required to walk, sit, and reach with hands and arms and/or move up to 10 pounds, and stand for long periods of time.

A high school education or equivalent is helpful. One-year food service or related experience is also helpful. Effective verbal and written  English communication is needed. 


  • Medical
  • Dental
  • Vision
  • Life
  • Short Term Disability
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Franklin Marriott Cool Springs

300 Room Hotel

Our Hotel

When guests stay at the newly renovated Franklin Marriott Cool Springs hotel in Franklin, TN, their travels begin with energy, style, and luxury. They'll stay near upscale shopping, dining, history in Cool Springs, while also enjoying close proximity to Nashville just 20 minutes away. The rolling hills of Tennessee provide the backdrop to a truly unique hotel; every guest room reflects Marriott's modern aesthetic by merging form and function, and emphasizing chic interior architecture. Guests will enjoy the latest in guest room design and technology - including Smart TVs outfitted with Netflix, Hulu and more. They can stay fit in our 24-hour fitness center or indoor pool, and enjoy creative dining options at Stave Regional Kitchen & Lounge. 29,000 square feet of flexible event space, collaborative planning, a glamorous ballroom, and a private landscaped terrace provide the perfect setting for individual guests, group conventions, rehearsal dinners, and wedding ceremonies to set the stage for happily-ever-after.