Front Desk Manager

Homewood Suites and Hilton Garden Inn Charlotte South Park
Charlotte, NC

Posted January 20, 2023

Front Desk Manager

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

  • Hotel and other Travel discounts
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Supplemental Insurance
  • Long/Short Term Disability
  • 401-K
  • Professional Development Opportunities
  • Competitive Compensation plus incentives! 

Homewood Suites and Hilton Garden Inn Charlotte South Park

270 Room Hotel

At A Glance

Homewood Suites 

Homewood Suites by Hilton Charlotte/SouthPark boasts a fantastic location in the classic and upscale SouthPark neighborhood, convenient to local businesses and restaurants. SouthPark mall is located within walking distance, providing a variety of shopping, dining and entertainment options.

Enjoy all the comforts of home our Charlotte hotel provides including a full kitchen with a refrigerator, microwave, two burner stove and dishwasher in all guest rooms. Work at the spacious desk and keep in touch with complimentary internet access. Accessible rooms are also available offering all the standard amenities plus extra features for your comfort.

Start your morning with complimentary hot full breakfast served daily. Enjoy complimentary Evening Social with a light meal and drinks* offered Monday through Thursday. Plunge into the outdoor pool after an energetic work out in the fitness center. Stay connected to work from our business center with complimentary 24-hour printing and fax. Our Charlotte/SouthPark, NC hotel boasts 2,500 sq. ft. of meeting space for weddings and banquets in a 150-guest range, or small meetings and events for 25-75 guests.

https://homewoodsuites3.hilton.com/en/hotels/north-carolina/homewood-suites-by-hilton-charlotte-southpark-CLTSOHW/index.html

Hilton Garden Inn

Welcome to Hilton Garden Inn Charlotte/SouthPark, a new hotel with an unbeatable location in the upscale SouthPark neighborhood. Several corporate offices are within close proximity and it’s a quick walk to great shopping and dining at Sharon Corners Shopping Center, Phillips Place and SouthPark Mall. Restaurants and conveniences surround our hotel, and major universities and wedding venues are minutes away. Watch a Carolina Panthers game, visit Carowinds Amusement Park, or see a Charlotte Hornets game or concert at The Spectrum Center – all within six miles of our Charlotte hotel.

Enjoy all-day dining at the Garden Grille, a casual restaurant serving fresh, inspired American fare. Our wine bar is perfect for after-work drinks and appetizers, and the Pavilion Pantry® is always open for snacks and travel items. Relax in our resort-style heated outdoor pool, and work out in the 24-hour fitness center. Our Charlotte SouthPark hotel also has a 24-hour business center and 2,500 sq. ft. of event space for up to 120 guests.