Front Desk Agent

Hilton Garden Inn and Home2 Nashville/West End
Nashville, TN

Posted January 11, 2023

Front Desk Agent Part-time

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 


  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Hilton Garden Inn and Home2 Nashville/West End

172 Room Hotel

At A Glance

  • 172 total keys – 103 HGI 69 Home2 rooms
  • Rooftop pool
  • Lobby bar and restaurant
  • Approximately 2,000 square feet of flexible meeting space
  • Located in Nashville, TN directly off I-440 and West End Ave. Within the new “Parke West” Mixed-Use Development
  • Development also has 210 apartments and 11,000 of class A retail space (both components being development by GBT Realty)