Front Desk Agent

Residence Inn by Marriott Franklin Cool Springs
Franklin, TN

Posted January 28, 2023

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Residence Inn by Marriott Franklin Cool Springs

124 Room Extended Stay

Our Hotel

Get a good night's rest in our apartment-style suites before setting out to explore some of Middle Tennessee's best attractions including Cool Springs Galleria and the city of Leiper's Fork. After preparing a delicious meal using your suite's fully equipped kitchen, finish any lingering work obligations you may have with the help of our ergonomic workstations and free high-speed Wi-Fi. Looking to keep up with your exercise regimen during your visit? Stop by our 24-hour fitness center with cardio equipment and free weights to work up a sweat, or you can opt for a relaxing afternoon in our indoor pool and whirlpool. We also boast an outdoor Sport Court®, where you can engage in some friendly competition with your family in activities such as basketball or tennis. Whether you're in town on a lengthy business trip or a fun-filled weekend getaway, you'll have everything you need to stay a while at Residence Inn Franklin Cool Springs.