Operations Manager

Residence Inn by Marriott Memphis Southaven

7165 Sleepy Hollow Drive

Southaven, MS 38671

Telephone (662) 996-1500

Current Job Openings

Residence Inn by Marriott Memphis Southaven
Southaven, MS

Posted November 21, 2022

Are you looking to join a fun and culture focused work place all while using your experience and leadership skills? We are seeking an Operations Manager to join our team. As Operations Manager for Chartwell Hospitality, you’ll have the opportunity to apply what you know and strengthen as a leader.

Operations Manager

Job Summary:

Responsible for overall operation of hotel, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.
    - Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
  • Manages the FOSSE Reservation computer.
  • Manages and maintains a relationship with the Property Management System provider.
  • Works with maintenance and housekeeping to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. Performs timely and fair reviews.
    - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain the Market, lobby, and front office area to highest standards.
  • - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • - Provide comprehensive training to staff.
  • - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem-solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills
  • Flexible availabilty

Formal Education:

High school Diploma required

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts
  • Tuition Assistance

Residence Inn by Marriott Memphis Southaven

78 Room Extended Stay

Our Hotel

Our hotel surrounds you with popular local destinations, including Landers Center, BankPlus Amphitheater at Snowden Grove and the town of Tunica. We also offer a free shuttle to and from Memphis International Airport. When you're ready to settle down, unwind in our spacious, pet-friendly suites complete with fully equipped kitchens, complimentary Wi-Fi, a free grocery shopping service and plush bedding for your relaxation. Jump-start your mornings at our free breakfast buffet, serving a variety of hearty and healthy options. Make a pit stop any time at The Market for snacks, beverages and light meals. To stay active during your extended stay, enjoy an energizing swim in our outdoor pool, get in a workout at our 24-hour fitness center or challenge a friend to a game of basketball or badminton on our versatile Sport Court®.