Room Service Server (PM)

Franklin Marriott Cool Springs
Franklin, TN

Posted November 17, 2022

Room Service Server (PM)

Job Summary:

A Room Service Server is responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Essential Job Functions:

As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Set up room service trays and tables to prepare for incoming orders
  • Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
  • Present checks to guests and obtain payment
  • Return payments/signed checks to order taker
  • Perform order taker duties and answer room service telephone, as needed
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

Necessary Skills and Attributes:

  • Excellent verbal skills
  • Guest relation skills

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 20 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Some of the Benefits include:

  • Medical
  • Dental
  • Vision
  • Life Insurance with AD/D
  • Voluntary Life
  • Supplemental Benefits
  • Short Term Disability
  • 401-K 
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts for you and your family

Franklin Marriott Cool Springs

300 Room Hotel

Our Hotel

When guests stay at the newly renovated Franklin Marriott Cool Springs hotel in Franklin, TN, their travels begin with energy, style, and luxury. They'll stay near upscale shopping, dining, history in Cool Springs, while also enjoying close proximity to Nashville just 20 minutes away. The rolling hills of Tennessee provide the backdrop to a truly unique hotel; every guest room reflects Marriott's modern aesthetic by merging form and function, and emphasizing chic interior architecture. Guests will enjoy the latest in guest room design and technology - including Smart TVs outfitted with Netflix, Hulu and more. They can stay fit in our 24-hour fitness center or indoor pool, and enjoy creative dining options at Stave Regional Kitchen & Lounge. 29,000 square feet of flexible event space, collaborative planning, a glamorous ballroom, and a private landscaped terrace provide the perfect setting for individual guests, group conventions, rehearsal dinners, and wedding ceremonies to set the stage for happily-ever-after.