Front Desk Agent (Second Shift)

Franklin Marriott Cool Springs
Franklin, TN

Posted November 17, 2022

Have your mornings free and work in the afternoon/evening. This is a second shift (3pm - midnight) position.

Front Desk Agent (Second Shift)

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. Must be available weekends and  holidays.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Franklin Marriott Cool Springs

300 Room Hotel

Our Hotel

When guests stay at the newly renovated Franklin Marriott Cool Springs hotel in Franklin, TN, their travels begin with energy, style, and luxury. They'll stay near upscale shopping, dining, history in Cool Springs, while also enjoying close proximity to Nashville just 20 minutes away. The rolling hills of Tennessee provide the backdrop to a truly unique hotel; every guest room reflects Marriott's modern aesthetic by merging form and function, and emphasizing chic interior architecture. Guests will enjoy the latest in guest room design and technology - including Smart TVs outfitted with Netflix, Hulu and more. They can stay fit in our 24-hour fitness center or indoor pool, and enjoy creative dining options at Stave Regional Kitchen & Lounge. 29,000 square feet of flexible event space, collaborative planning, a glamorous ballroom, and a private landscaped terrace provide the perfect setting for individual guests, group conventions, rehearsal dinners, and wedding ceremonies to set the stage for happily-ever-after.