Front Desk Agent

Courtyard by Marriott Franklin Cool Springs
Franklin, TN

Posted November 23, 2022

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Courtyard by Marriott Franklin Cool Springs

126 Room Hotel

Our Hotel

The recently renovated Courtyard Franklin Cool Springs hotel boasts a convenient location between iconic Nashville and historic Franklin. Enjoy complimentary Wi-Fi offered throughout and relax in updated accommodations with ergonomic work space and signature Marriott bedding, a unique feature offered among hotels in Franklin, TN. Visit the multifunctional lobby to meet with other guests at our communal table or work alone in private media pods with flat-screen TVs and personal remote controls. Select signature Starbucks® beverages and choose from a variety of delicious and healthy menu options served for breakfast and dinner at The Bistro – Eat. Drink. Connect.® or quickly grab snacks and other essentials at The Market, open 24 hours at our Franklin hotel. Traveling for business? Host meetings in our 630 sq. ft. event room and take advantage of complimentary business services, including free printing. Regardless of travel needs, the Courtyard Franklin Cool Springs is redesigned with our guests in mind.