Night Audit / Front Desk Agent (PM)

SpringHill Suites Franklin / Coolsprings
Franklin, TN

Posted September 21, 2022

Night Audit / Front Desk Agent (PM)

This position is a mix of Night Audit 11PM - 7AM and Front desk PM shift 3PM - 11PM

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 

As Night Auditor, you will

  • Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
  • Provide rooms management with a clear picture of their performance using the data gathered.
  • Run the night audit final, after ensuring all revenue is in balance.
  • Attend to guest needs at the front desk.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

SpringHill Suites Franklin / Coolsprings

150 Room Hotel

SpringHill Suites by Marriott® Franklin Cool Springs amenities match its energetic, urban surroundings. Located in bustling McEwen Northside, the hotel features a vibrant bar, large outdoor pool with gazebo, over 3,000 sq.ft of meeting space, an onsite fitness center and free Wi-Fi. Our all-suite hotel seamlessly blends design, functionality and location.  This upscale SpringHill Suite is steps from Perry's Steakhouse & Grill, Club Pilates, Whole Foods Market and a variety of choice restaurants and trendy retail shops. 

Located just minutes from downtown Franklin attractions like The Factory, historic Lotz House and the Franklin Theatre. Spacious suites and a vibrant lobby offer flexible spaces for working, meeting or relaxing. Our Market is open 24/7 for snacks and necessities.  Our guests enjoy Complimentary breakfast in the morning and will unwind in the evening in our bar with handcrafted cocktails, local brews, wines and appetizers. Quite simply, from business trips to leisurely journeys, SpringHill Suites is a breath of fresh air.