Front Desk Agent

Homewood Suites and Hilton Garden Inn Charlotte South Park
Charlotte, NC

Posted September 20, 2022

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

Homewood Suites and Hilton Garden Inn Charlotte South Park

270 Room Hotel

At A Glance

Homewood Suites 

Homewood Suites by Hilton Charlotte/SouthPark boasts a fantastic location in the classic and upscale SouthPark neighborhood, convenient to local businesses and restaurants. SouthPark mall is located within walking distance, providing a variety of shopping, dining and entertainment options.

Enjoy all the comforts of home our Charlotte hotel provides including a full kitchen with a refrigerator, microwave, two burner stove and dishwasher in all guest rooms. Work at the spacious desk and keep in touch with complimentary internet access. Accessible rooms are also available offering all the standard amenities plus extra features for your comfort.

Start your morning with complimentary hot full breakfast served daily. Enjoy complimentary Evening Social with a light meal and drinks* offered Monday through Thursday. Plunge into the outdoor pool after an energetic work out in the fitness center. Stay connected to work from our business center with complimentary 24-hour printing and fax. Our Charlotte/SouthPark, NC hotel boasts 2,500 sq. ft. of meeting space for weddings and banquets in a 150-guest range, or small meetings and events for 25-75 guests.

https://homewoodsuites3.hilton.com/en/hotels/north-carolina/homewood-suites-by-hilton-charlotte-southpark-CLTSOHW/index.html

Hilton Garden Inn

Welcome to Hilton Garden Inn Charlotte/SouthPark, a new hotel with an unbeatable location in the upscale SouthPark neighborhood. Several corporate offices are within close proximity and it’s a quick walk to great shopping and dining at Sharon Corners Shopping Center, Phillips Place and SouthPark Mall. Restaurants and conveniences surround our hotel, and major universities and wedding venues are minutes away. Watch a Carolina Panthers game, visit Carowinds Amusement Park, or see a Charlotte Hornets game or concert at The Spectrum Center – all within six miles of our Charlotte hotel.

Enjoy all-day dining at the Garden Grille, a casual restaurant serving fresh, inspired American fare. Our wine bar is perfect for after-work drinks and appetizers, and the Pavilion Pantry® is always open for snacks and travel items. Relax in our resort-style heated outdoor pool, and work out in the 24-hour fitness center. Our Charlotte SouthPark hotel also has a 24-hour business center and 2,500 sq. ft. of event space for up to 120 guests.