Front Desk Agent (PM)

Hilton Garden Inn and Home2 Nashville/West End
Nashville, TN

Posted September 23, 2022

Are you a customer service focused superstar? Join the opening team at our NEW Hilton Garden Inn/Home2 Suites Nashville West End. Flexible work schedule, travel discounts, tuition reimbursement, extended holiday pay, free parking, monthly attendance bonus, professional development!

Front Desk Agent (PM)

Why People Like to Work with Us:

  • A friendly and passionate customer service work environment
  • Work a flexible schedule with possibilities of a 4-day work week
  • $150 monthly perfect attendance incentive
  • $500 full-time and $250 part-time employee referral incentive
  • Public transportation provided by Chartwell Hospitality
  • Growth Opportunities with a premier Nashville-based Management Company 
  • Travel on reduced room rates as an Employee Hilton Honors member

We offer full benefits to full time employees after 60 days of employment:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Long and Short Term Disability
  • PTO
  • Vacation
  • 7 Holidays
  • Should you decline benefits, up to $2.56/hr added to your hourly pay! 

ESSENTIAL JOB FUNCTIONS

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Reliably positive, upbeat attitude. 
  • Know Nashville...Provide information concerning hotel, facilities and functions and their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Flawlessly complete all paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

NECESSARY SKILLS AND ATTRIBUTES

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability and flexibility
  • Reporting and accounting skills
  • Guest relation skills

FORMAL EDUCATION

High School Diploma or equivalent

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hilton Garden Inn and Home2 Nashville/West End

172 Room Hotel

AT A GLANCE

The dual brand Hilton Garden Inn/Home2 Suites is located in the prestigious West End neighborhood, between Sylvan Park and Hillsborough Village. Vanderbilt Stadium is just a mile away. Visit Fisk and Belmont Universities, both within three miles. Close to the Downtown action, but just far enough to eschew the chaos. We provide our guests with a full-service restaurant and bar, rooftop pool, as well as a modern, sunlit meeting space with terrace.

  • Dual Brand Hilton Hotel
  • Over 2,000 sq ft of sunlit Meeting Space
  • Rooftop Pool