Lobby Ambassador / Bellperson

Hilton Nashville Green Hills
Nashville, TN

Posted October 13, 2021

Lobby Ambassador / Bellperson

Summary

A Bellperson with Hilton Worldwide is responsible for transferring and storing luggage and responding to guest requests in the hotel and a continuing effort to deliver outstanding guest service.

Essential Job Functions

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve and transport guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
  • Ensure messages and faxes are regularly delivered throughout the day
  • Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
  • Assist in the maintenance, appearance and functionality of equipment

Necessary Skills and Attributes

  • Adaptability
  • Formal Education
  • Ability to speak, read, and write English
  • Ability to lift up to 75 lbs.

Experience

  • Hotel level Front Office experience preferably extended stay focused.

Hilton Nashville Green Hills

210 Room Hotel

At A Glance

Experience stylish design and intimate spaces when you stay at Hilton Nashville Green Hills. Enjoy comfortable accommodations, modern décor, rooftop Luxe pool and SkyBar, stylish restaurant and over 4,500 sq. ft. of flexible indoor and outdoor event space. Our convenient location puts you near the best restaurants, shopping, and attractions as well as only five miles from Downtown Nashville. Self and valet parking is available in our on-site parking garage.

  • Central location adjacent to The Mall at Green Hills and 5 miles to Downtown Nashville
  • Boutique-style, upscale custom design and guest room décor
  • Floor to ceiling window providing natural light in all rooms and suites
  • Härth Restaurant and Bar with outdoor terrace seating
  • Iroquois Private Dining Room accommodating up to 90 people
  • Skybar rooftop lounge with city views, cocktails and appetizers overlooking the outdoor rooftop pool