Front Desk Supervisor

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
Pigeon Forge, TN

Posted October 13, 2021

Hiring Smiling Faces !!!!!

Front Desk Supervisor

Job Description

The Front Desk Supervisor is a team lead level position. Responsible for operation of the Front Desk, which includes room rental, reservation management, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.  Other primary responsibilities include:

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
  • Ensures teamwork and enhances cooperation between all departments.
  • Work productively with General Manager, Assistant General Manager, Operations Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
  • Read and respond to SALT comments,, and Expedia partner postings.
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental staffing levels in relation to occupancy levels.
  • Maintains accurate employee records. 
  • Performs timely, and fair reviews.
  • Sets performance standards for team members and administers coaching as necessary.
  • Maintain Front Desk, team members to highest standards.
  • Provide comprehensive Brand and Property training to Front Office staff.
  • Acts as Manager on Duty as designated.

Job Requirements

To be considered for this position, you must:

  • Minimum of two years front desk experience.
  • Hilton OnQ Experience preferred.
  • Excellent verbal, comprehension, listening and problem-solving skills.
  • Report and accounting skills.
  • Have fully functional computer skills including experience with Word, Excel and PowerPoint.
  • Have flexible schedule availability. 

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

178 Room Hotel

Our Hotel

Settle into the Black Fox Lodge, nestled in the heart of Pigeon Forge the “Gateway to the Smoky Mountains”. With mountain or river views, and our outdoor resort type pool and a fire pit, you can slow the pace right down or get into the action of eastern Tennessee with attractions like Dollywood and The LeConte Center nearby.  Hop on and off the Fun Time Trolley to see all the destinations along the five-mile parkway.

Greet the great outdoors with fishing, horseback riding and hiking trails with views of mist-covered mountains or make yourself at home in your guest room with free Wi-Fi and modern lodge-themed decor. Upgrade to a suite for more space and a balcony with river or mountain views.

The Fox Den Restaurant & Bar, our onsite restaurant, specializes in brick-oven pizzas and hand-made burgers, and offers a relaxing atmosphere with food done right – and it’s all enhanced by local brews and craft cocktails.

With approximately 5,000 square feet of meeting space, you can choose elegant venues for every size of event, exceptional catering and personalized service.