Night Audit / Front Office Supervisor

Hilton Franklin Cool Springs
Franklin, TN

Posted October 10, 2021

Night Audit / Front Office Supervisor

Immediate Supervisor

Front Office Manager

Job Summary

Performs sales and customer service functions related to night audit, guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Front Office Manager.
  • Increase customer satisfaction scores through training and follow up.
  •  Increase employee morale.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills.
  • Guest relation skills and accounting skills.
  • A flexible schedule to be able to work:
  • Sundays and Mondays 11p-7am, Thursday-Saturday AM or PM.
  • Ability to lead and direct staff.
  • Assist in the management of training, payroll budget and scheduling, policies and procedures, and achieving service-based revenue goals.

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hilton Franklin Cool Springs

244 Room Hotel

At A Glance

Experience style and convenience when you stay at our Hilton Franklin Cool Springs hotel. Enjoy comfortable accommodations, modern décor and an ideal location five miles from Historic Downtown Franklin. Our hotel offers a 24-hour Business Center, seasonal outdoor heated swimming pool, stylish restaurant and bar, and over 6,200 sq.ft. of flexible meeting space.

  • Ideally located in the Cool Springs Business District
  • Stylish lobby, Business Center and Executive Lounge
  • Contemporary rooms and suites with floor to ceiling windows
  • Restaurant with open concept kitchen and outdoor dining 
  • Fitness Center, heated outdoor pool and large terrace with fireplace
  • Modern event venue with over 6200 sq.ft. of flexible meeting space