Executive Lounge Attendant

Hilton Franklin Cool Springs
Franklin, TN

Posted October 15, 2021

Executive Lounge Attendant Part-time

The Executive Lounge Attendant assist all guests with any special requests including reservations and hotel information while providing excellent guest service and is also responsible for the presentation of the VIP Lounge. 

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
  •   Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. 
  • Maintain knowledge of airline, automobile rental, transportation options, directions, office services, and beauty/barber establishments and provide information to guests regarding such. 
  • Maintain knowledge of all hotel facilities including hours of operation and hotel surroundings (i.e. mall, restaurants). 
  • Maintain knowledge of local area including social, cultural, historical and physical attractions as well as their location and hours of operation.
  •  Maintain knowledge of local restaurants and theatre/musical productions.  Arrange reservations/tours as requested for guests. 
  • Provide lobby coverage as needed.  Ensure that hot food and cold food are provided in lounge.  Utilize aggressive hospitality to ensure best guest experience.
  •  Refer guests to hotel outlets to maximize hotel revenue.
  •  Float throughout  lounge to enhance guest experience.
  •  Own, resolve and follow-up on guest issues within 15 minutes.  Report all instances of guest dissatisfaction to the MOD for resolution and tracking.
  •  Assist guests with food and beverage needs while in the executive lounge and clean lounge as needed. 
  • Procure services of reputable athletic clubs, and provide information and reservations for such. 
  • Send faxes and make copies as needed.

Hilton Franklin Cool Springs

244 Room Hotel

At A Glance

Experience style and convenience when you stay at our Hilton Franklin Cool Springs hotel. Enjoy comfortable accommodations, modern décor and an ideal location five miles from Historic Downtown Franklin. Our hotel offers a 24-hour Business Center, seasonal outdoor heated swimming pool, stylish restaurant and bar, and over 6,200 sq.ft. of flexible meeting space.

  • Ideally located in the Cool Springs Business District
  • Stylish lobby, Business Center and Executive Lounge
  • Contemporary rooms and suites with floor to ceiling windows
  • Restaurant with open concept kitchen and outdoor dining 
  • Fitness Center, heated outdoor pool and large terrace with fireplace
  • Modern event venue with over 6200 sq.ft. of flexible meeting space