Immediate Supervisor

General Manager

Job Summary

Responsible for directing the activities of the Housekeeping Department with the least expense possible while maintaining the Chartwell Hospitality standards of cleanliness and service.

Essential Job Functions

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

• Ensures teamwork and enhances cooperation between all departments.

• Recruits, interviews, hires and trains new associates.

• Prepares work schedules, and ensures housekeeping standards are met.

• Takes regular monthly inventories of linen, cleaning chemicals, and laundry chemicals.     Prepares requisitions or places orders for those items and suite supplies.  Ensures that budgeted expense goals are met through proper usage control of those items.

• Maintains all required associate records such as performance appraisals and time cards.

• Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and securely stored, reports suspicious activity by guest or others and observes all security and safety regulations.

• Prepares Suite Attendants Daily Report, assigns specific suites to each suite attendant, supervises housekeeping personnel to ensure that carts are properly stocked, and that all room cleaning and laundry work assignments are completed according to the property’s standards.

• Prepares and submits the Daily Suite Report to ensure accurate status of all suites and explains any discrepancies in the suites rented versus suites cleaned.

• Maintain daily, weekly and monthly inspection programs to ensure placement of standards and cleanliness.

• Report maintenance problems by completing work orders and follow up on maintenance work in suites to ensure that work is completed.

• Performs daily suite inspections on all suite rooms and public areas of the hotel.

• Ensure the smooth, continuous operation of the laundry in the most cost effective          manner possible.

• Ensure all associates wear uniforms and name tags at all times and present themselves in a professional manner.

• Performs monthly cost per load analysis.

• Acts as Manager on Duty as designated by the General Manager.

• Performs or coordinates other tasks as assigned by the General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Experience

Hotel level housekeeping, preferably extended stay focused required.  Two years of previous team management or supervisory experience.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.