Guest Service Agent

Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place
Nashville, TN

Part Time

Posted May 4, 2021

Guest Service Agent

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place

157 Room Hotel

At A Glance

Hampton Inn Nashville/Vanderbilt is two blocks from the Vanderbilt University campus in the city’s West End area. Walk to over 50 restaurants from our 169-room hotel, which is just minutes from downtown.

Vanderbilt Medical Center, Baptist Hospital and Tri-Star Centennial Medical Center are within a mile of the hotel. Lunch on ‘meat and three’ or a burger and shake at Rotier’s or Elliston Place Soda Shop, two legendary Nashville restaurants that have served Vanderbilt students for over sixty years. Shop for out-of-print books and vintage clothes at nearby Elliston Place or take a short ride to The Mall at Green Hills, Nashville’s premier shopping destination.

Hear great music at historic Ryman Auditorium, the Grand Ole Opry, or nearby Exit/In and Bluebird Café. Bridgestone Area also hosts concerts. View a scale-sized replica of The Parthenon and Athena statue in Centennial Park. Tour The Hermitage, home of President Andrew Jackson, or Cheekwood Botanical Gardens and Museum of Art. Watch the Vanderbilt Commodores or Tennessee Titans play football. Attend a conference at Music City Center, Nashville’s convention center.

Whether you’re visiting Nashville for business, a Vanderbilt graduation ceremony or a tournament at Centennial Sportsplex, you will enjoy our comfortable guest rooms with free internet access and 32-inch HDTVs. All rooms feature refrigerators, work desks and convenient lap desks.