Guest Service Agent

Hilton New York JFK Airport

144-02 135th Avenue

Jamaica, NY 11436

Telephone (718) 659-0200

Hilton New York JFK Airport
Jamaica, NY

Posted May 4, 2021

"Front Office Agent"

Guest Service Agent

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Front Office leadership team.
  • Will support the Front Office Team in making reservations.
  • Will assist with shifts occasionally in PBX. 

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills
  • One year of hotel front office experience required

Formal Education

High School Diploma or equivalent

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hilton New York JFK Airport

356 Room Hotel

At A Glance

Just ¼ mile from JFK Airport, Hilton New York JFK Airport is your ticket to convenience whether you’re flying in, flying out, or just looking for a hotel near Jamaica, NY’s corporate offices. Take advantage of our free shuttle, plus an indoor pool and complimentary business center. Located in a neighborhood of Queens, our Jamaica, NY hotel is a great base for a side trip into Manhattan, 15 miles away.

  • ¼ mile from JFK airport with complimentary airport shuttle 
  • Located near DHL, Swissport, GEO Group, and Delta corporate offices
  • Mini-fridge and designated work space in all guest rooms
  • Sparkling indoor pool and well-equipped fitness center
  • American bistro-style restaurant and sports bar open until midnight daily 
  • 9 versatile meeting rooms accommodating up to 500 guests