Front Desk Agent

Hampton Inn & Suites Nashville Downtown Capitol View
Nashville, TN

Posted April 27, 2021

Chartwell Hospitality proudly promotes from within. Start your hospitality career with us today and let us help you pave your way to becoming a leader at one of our hotels!

Front Desk Agent

Enjoy where you work and who you work with? Love to grow and learn new things? Join Chartwell Hospitality!

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hampton Inn & Suites Nashville Downtown Capitol View

169 Room Hotel

At A Glance

We are located less than a mile from the Musicians and County Music Hall of Fame Museums, Ryman Auditorium and the Tennessee Performing Arts Center. Nissan Stadium is just a mile away. Visit Fisk and Vanderbilt Universities, both within two miles. We provide our guests with a rooftop pool and bar as well as a sunlit meeting space.

  • 4,000 sq ft Total Meeting Space
  • SkyBar, Hampton's Rooftop Lounge
  • Rooftop Pool