Front Office Manager

Hampton Inn & Suites Nashville Downtown Capitol View
Nashville, TN

Posted April 23, 2021

Enjoy where you work and who you work with? Love to grow and learn new things? Join Chartwell Hospitality!

Front Office Manager

Chartwell Hospitality proudly promotes from within. Start your hospitality career with us today and let us help you pave your way to becoming a leader at one of our hotels!

Job Description

The Front Office Manager is a department head level position reporting directly to the Assistant General Manager.  Responsible for overall operation of the Front Desk, which includes room rental, reservation management, team member staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.  Other primary responsibilities include:

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
  • Ensures teamwork and enhances cooperation between all departments.
  • Work productively with General Manager, Assistant General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
  • Read and respond to SALT comments and Trip Advisor postings
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. 
  • Performs timely and fair reviews.
  • Sets performance standards for team members and administers coaching and discipline as necessary.
  • Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain Front Desk, PBX, Shuttle Driver and Bellstand team members to highest standards.
  • Provide comprehensive Brand and Property training to Front Office staff.
  • Acts as Manager on Duty as designated by the General Manager.

Job Requirements

To be considered for this position, you must:

  • Minimum of two years front office management experience.
  • Hilton Experience preferred.
  • Excellent verbal, comprehension, listening and problem-solving skills
  • Report and accounting skills.
  • Have fully functional computer skills including experience with Word, Excel and PowerPoint.
  • BS or BA in Hotel Administration or Management

Please complete an application here AND complete a personality assessment HERE (You must complete both).

Hampton Inn & Suites Nashville Downtown Capitol View

169 Room Hotel

At A Glance

We are located less than a mile from the Musicians and County Music Hall of Fame Museums, Ryman Auditorium and the Tennessee Performing Arts Center. Nissan Stadium is just a mile away. Visit Fisk and Vanderbilt Universities, both within two miles. We provide our guests with a rooftop pool and bar as well as a sunlit meeting space.

  • 4,000 sq ft Total Meeting Space
  • SkyBar, Hampton's Rooftop Lounge
  • Rooftop Pool