Housekeeping Manager

Hampton Inn & Suites Nashville Downtown Capitol View
Nashville, TN

Posted April 23, 2021

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Housekeeping Manager

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Immediate Supervisor

Executive Housekeeping Manager

Job Summary

The role of the Housekeeping Manager is to support the Housekeeping Department to ensure cleaning and servicing of guestrooms, public areas, back of house, ladings and meeting space per Chartwell Hospitality standards of cleanliness/service.

Essential Job Functions

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.

  • Recruits, interviews, hires and trains new associates.

  • Prepares work schedules, and ensures housekeeping standards are met.

  • Takes regular monthly inventories of linen, cleaning chemicals, and laundry chemicals.     Prepares requisitions or places orders for those items and suite supplies.  Ensures that budgeted expense goals are met through proper usage control of those items.

  • Maintains all required associate records such as performance appraisals and time cards.

  • Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and securely stored, reports suspicious activity by guest or others and observes all security and safety regulations.

  • Prepares Suite Attendants Daily Report, assigns specific suites to each suite attendant, supervises housekeeping personnel to ensure that carts are properly stocked, and that all room cleaning and laundry work assignments are completed according to the property’s standards.

  • Prepares and submits the Daily Suite Report to ensure accurate status of all suites and explains any discrepancies in the suites rented versus suites cleaned.

  • Maintain daily, weekly and monthly inspection programs to ensure placement of standards and cleanliness.

  • Report maintenance problems by completing work orders and follow up on maintenance work in suites to ensure that work is completed.

  • Performs daily suite inspections on all suite rooms and public areas of the hotel.

  • Ensure the smooth, continuous operation of the laundry in the most cost effective          manner possible.

  • Ensure all associates wear uniforms and name tags at all times and present themselves in a professional manner.

  • Performs monthly cost per load analysis.

  • Acts as Manager on Duty as designated by the General Manager.

  • Performs or coordinates other tasks as assigned by the General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Experience

Hotel level housekeeping, preferably extended stay focused required.  Two years of previous team management or supervisory experience.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Medical

• Dental

• Vision

• Life Insurance with AD/D

• Voluntary Life

• Supplemental Benefits

• Short Term Disability

• 401-K

• Professional Growth and Development Opportunities

• Compensation: Based on Experience

• Travel Discounts

Hampton Inn & Suites Nashville Downtown Capitol View

169 Room Hotel

At A Glance

We are located less than a mile from the Musicians and County Music Hall of Fame Museums, Ryman Auditorium and the Tennessee Performing Arts Center. Nissan Stadium is just a mile away. Visit Fisk and Vanderbilt Universities, both within two miles. We provide our guests with a rooftop pool and bar as well as a sunlit meeting space.

  • 4,000 sq ft Total Meeting Space
  • SkyBar, Hampton's Rooftop Lounge
  • Rooftop Pool