Telephone Operator/PBX

Hilton New York JFK Airport

144-02 135th Avenue

Jamaica, NY 11436

Telephone (718) 659-0200

Hilton New York JFK Airport
Jamaica, NY

Posted April 16, 2021

"Front Office Agent"

Telephone Operator/PBX

Job Summary

Performs customer service functions related to telephone calls, shuttle dispatch, and reservations, in a manner that will ensure Hilton guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the PBX/Phone Operations including, answer guest calls, provide wake-up calls, shuttle dispatcher, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Perform tasks assigned by Front Office Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills
  • One year of experience preferred

Formal Education

High School Diploma or equivalent

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hilton New York JFK Airport

356 Room Hotel

At A Glance

Just ¼ mile from JFK Airport, Hilton New York JFK Airport is your ticket to convenience whether you’re flying in, flying out, or just looking for a hotel near Jamaica, NY’s corporate offices. Take advantage of our free shuttle, plus an indoor pool and complimentary business center. Located in a neighborhood of Queens, our Jamaica, NY hotel is a great base for a side trip into Manhattan, 15 miles away.

  • ¼ mile from JFK airport with complimentary airport shuttle 
  • Located near DHL, Swissport, GEO Group, and Delta corporate offices
  • Mini-fridge and designated work space in all guest rooms
  • Sparkling indoor pool and well-equipped fitness center
  • American bistro-style restaurant and sports bar open until midnight daily 
  • 9 versatile meeting rooms accommodating up to 500 guests