Guest Service Agent

Residence Inn by Marriott Franklin Cool Springs
Franklin, TN

Posted April 9, 2021

Guest Service Agent

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Residence Inn by Marriott Franklin Cool Springs

124 Room Extended Stay

Our Hotel

Get a good night's rest in our apartment-style suites before setting out to explore some of Middle Tennessee's best attractions including Cool Springs Galleria and the city of Leiper's Fork. After preparing a delicious meal using your suite's fully equipped kitchen, finish any lingering work obligations you may have with the help of our ergonomic workstations and free high-speed Wi-Fi. Looking to keep up with your exercise regimen during your visit? Stop by our 24-hour fitness center with cardio equipment and free weights to work up a sweat, or you can opt for a relaxing afternoon in our indoor pool and whirlpool. We also boast an outdoor Sport Court®, where you can engage in some friendly competition with your family in activities such as basketball or tennis. Whether you're in town on a lengthy business trip or a fun-filled weekend getaway, you'll have everything you need to stay a while at Residence Inn Franklin Cool Springs.