Housekeeping Supervisor

Hampton Inn & Suites Nashville Downtown Capitol View
Nashville, TN

Posted April 11, 2021

Excellent career opportunity with a growing and innovative company. We offer a great culture, competitive pay, excellent benefits and career development opportunities!

Housekeeping Supervisor

Reports to

Executive Housekeeping Manager

The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Housekeeping Supervisor to join our award-winning team. We are a high volume 169 room hotel situated North Gulch/Capitol View neighborhood. The role of the Housekeeping Supervisor is to ensure cleaning and servicing of guestrooms, public areas, back of house/ladings, meeting hotels qualification. Responsibilities:

  • Inspect cleaning and servicing of guest rooms and public areas

  • Assign special projects as directed by Executive Housekeeping Manager

  • Report and needed repairs or discrepancies of guest rooms

  • Ensure all room attendants have appropriate supplies and liens

  • Assist in cleaning/servicing of guest rooms when necessary

  • Assist in processing AM/PM room status reports

  • Ensure room attendants linen cart is neat and well organized

  • Ensure closets on guest room are completely stocked and organized

  • Knowledgeable of hotel facilities and events

This is an opportunity to get your foot in the door at a very progressive, forward-thinking management company with endless potential. Please apply with your updated resume and a few sentences on why you’re the perfect candidate! ddeaver@chartwellhospitality.com.

Areas of Responsibility

Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations

  • Communicates and demonstrates quality service to other employees
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Performs other duties as required to provide genuine hospitality

Provides employees with the information needed to perform their job effectively

  • Orients employees to the department and hotel and provides on-the-job training on job responsibilities
  • Prioritizes and assigns work
  • Provides feedback to the employee and department manager on the employee’s performance of job responsibilities

Supervises Room Attendants in the cleaning of guest rooms

  • Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily
  • Supervises the completion of short notice requests for rooms
  • Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request
  • Inspects all check-out/stay over rooms for adherence to Radisson’s standards
  • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
  • Prioritizes special cleaning requests (i.e. VIP rooms, check-in, etc.)

Ensures that linen closets are maintained as appropriate

  • Verifies that carts are stored properly and closets are locked
  • Assists in inventories as requested

Success Factors

Focus On the Customer… Seek to understand the guest and internal customer and meet the needs of both the customer and the company.

Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively… Clarify and provide information so that coworkers, customers and suppliers understand and can take action.

Demonstrate Openness and Respect for Others… Value and remain open to new ideas and perspectives.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Build Strong Relationships… Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Key Skills and Requirements

Stand-up and/or One-on-one Training… Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.

Organization… Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

As long as the position is a full-time position, the below should be included:

Benefits:

• Medical

• Dental

• Vision

• Life Insurance with AD/D

• Voluntary Life

• Supplemental Benefits

• Short Term Disability

• 401-K

• Professional Growth and Development Opportunities

• Compensation: Based on Experience

• Travel Discounts

Hampton Inn & Suites Nashville Downtown Capitol View

169 Room Hotel

At A Glance

We are located less than a mile from the Musicians and County Music Hall of Fame Museums, Ryman Auditorium and the Tennessee Performing Arts Center. Nissan Stadium is just a mile away. Visit Fisk and Vanderbilt Universities, both within two miles. We provide our guests with a rooftop pool and bar as well as a sunlit meeting space.

  • 4,000 sq ft Total Meeting Space
  • SkyBar, Hampton's Rooftop Lounge
  • Rooftop Pool