Front Desk Agent

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
Pigeon Forge, TN

Posted March 28, 2021

Front Desk Agent

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

178 Room Hotel

Our Hotel

Settle into the Black Fox Lodge, nestled in the heart of Pigeon Forge the “Gateway to the Smoky Mountains”. With mountain or river views, and our outdoor resort type pool and a fire pit, you can slow the pace right down or get into the action of eastern Tennessee with attractions like Dollywood and The LeConte Center nearby.  Hop on and off the Fun Time Trolley to see all the destinations along the five-mile parkway.

Greet the great outdoors with fishing, horseback riding and hiking trails with views of mist-covered mountains or make yourself at home in your guest room with free Wi-Fi and modern lodge-themed decor. Upgrade to a suite for more space and a balcony with river or mountain views.

The Fox Den Restaurant & Bar, our onsite restaurant, specializes in brick-oven pizzas and hand-made burgers, and offers a relaxing atmosphere with food done right – and it’s all enhanced by local brews and craft cocktails.

With approximately 5,000 square feet of meeting space, you can choose elegant venues for every size of event, exceptional catering and personalized service.