Front Desk Agent

Homewood Suites by Hilton Denton
Denton, TX

Posted March 25, 2021

Front Desk Agent

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to stay with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning the hotel facilities and/or functions as well as local knowledge and recommendations. 
  • Familiar with property security and key control procedures, as well as fire safety procedures and emergency preparedness. 
  • Completes paperwork necessary for front desk operation ensuring corporate tracking, group reservations, billing, and/or tax exemptions.
  • Perform tasks assigned by Guest Service Manager or General Manager, including cross-over into other departments to meet operational needs. 
  • Support other departments/ coworkers by sharing responsibilities to create a cohesive team that provides an exceptional experience for guests. 

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening, and problem-solving skills
  • Adaptability, resourcefulness
  • Report and accounting skills
  • Guest relation skills, positive attitude, and willingness to help

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include the close vision of a computer screen.

Homewood Suites by Hilton Denton

107 Room Extended Stay

Our Hotel

Welcome to the Homewood Suites by Hilton® Denton, TX hotel, idyllically set on Unicorn Lake. Enjoy easy access to Denton’s shopping, restaurant and entertainment scene. Major Denton businesses, including Sally Beauty Supply, Peterbilt Motors, and Denton Regional Medical Center, are minutes away. The hotel is a 10-minute drive from the University of North Texas.

This lakeside Denton, TX hotel offers a homelike setting with a complimentary hot full breakfast every day, and dinner light fare and beverages served Monday through Thursday evenings. Experience all the comforts of home including complimentary internet access.