Housekeeping Supervisor

Courtyard by Marriott Franklin Cool Springs
Franklin, TN

Posted March 25, 2021

Housekeeping Supervisor

Reports to

Executive Housekeeper

Purpose

To create 100% guest satisfaction for guests by supervising the rooms cleaning process

Indicators of Success

  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of rooms
  • Number and type of rooms cleaned each day

Areas of Responsibility

Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations

  • Communicates and demonstrates quality service to other employees
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Performs other duties as required to provide genuine hospitality

Provides employees with the information needed to perform their job effectively

  • Orients employees to the department and hotel and provides on-the-job training on job responsibilities
  • Prioritizes and assigns work
  • Provides feedback to the employee and department manager on the employee’s performance of job responsibilities

Supervises Room Attendants in the cleaning of guest rooms

  • Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily
  • Supervises the completion of short notice requests for rooms
  • Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request
  • Inspects all check-out/stay over rooms for adherence to Radisson’s standards
  • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
  • Prioritizes special cleaning requests (i.e. VIP rooms, check-in, etc.)

Ensures that linen closets are maintained as appropriate

  • Verifies that carts are stored properly and closets are locked
  • Assists in inventories as requested

Success Factors

Focus On the Customer… Seek to understand the guest and internal customer and meet the needs of both the customer and the company.

Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively… Clarify and provide information so that coworkers, customers and suppliers understand and can take action.

Demonstrate Openness and Respect for Others… Value and remain open to new ideas and perspectives.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Build Strong Relationships… Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Key Skills and Requirements

Stand-up and/or One-on-one Training… Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.

Organization… Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Courtyard by Marriott Franklin Cool Springs

126 Room Hotel

Our Hotel

The recently renovated Courtyard Franklin Cool Springs hotel boasts a convenient location between iconic Nashville and historic Franklin. Enjoy complimentary Wi-Fi offered throughout and relax in updated accommodations with ergonomic work space and signature Marriott bedding, a unique feature offered among hotels in Franklin, TN. Visit the multifunctional lobby to meet with other guests at our communal table or work alone in private media pods with flat-screen TVs and personal remote controls. Select signature Starbucks® beverages and choose from a variety of delicious and healthy menu options served for breakfast and dinner at The Bistro – Eat. Drink. Connect.® or quickly grab snacks and other essentials at The Market, open 24 hours at our Franklin hotel. Traveling for business? Host meetings in our 630 sq. ft. event room and take advantage of complimentary business services, including free printing. Regardless of travel needs, the Courtyard Franklin Cool Springs is redesigned with our guests in mind.