Front Desk Agent

Courtyard/Residence Inn by Marriott Kansas City Downtown Convention Center
Kansas City, MO

Posted April 14, 2021

Front Desk Agent

Immediate Supervisor

Operations Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Courtyard/Residence Inn by Marriott Kansas City Downtown Convention Center

261 Room Hotel

Courtyard by Marriott

https://www.marriott.com/hotels/travel/mciks-courtyard-kansas-city-downtown-convention-center/

As the only hotel on the free KC Streetcar line, we make it easy to explore the sights and sounds of the city with ease and convenience. We are also walking distance from Sprint Center, Kauffman Center for the Performing Arts, Kansas City Convention Center and the Crossroads Arts District, perfect for pursuing work and play. Following an exciting day, make yourself at home in our contemporary accommodations. With moveable work desks, free Wi-Fi and plush bedding, we make unwinding during downtime effortless. In the morning, enjoy a hearty breakfast sandwich and your favorite Starbucks® beverage at The Bistro, then return in the evening for dinner and drinks. Make productivity a priority when you reserve one of our modern meeting rooms, or dedicate some time to yourself in our indoor lap pool or fitness center. No matter what inspires your stay in the city, make it a success at Courtyard Kansas City Downtown/Convention Center.

Residence Inn by Marriott

https://www.marriott.com/hotels/travel/mcisr-residence-inn-kansas-city-downtown-convention-center/

Designed with short and extended stays in mind, our hotel is perfect for corporate travelers attending events at Kansas City Convention Center, just steps away, or catching a concert at nearby Sprint Center. The Kansas City Power & Light District is also less than a mile away, home to a variety of popular shopping, drinking and dining spots. After exploring the local area, return to the comforts of home in our modern suites featuring floor-to-ceiling windows overlooking the city. Our accommodations feature full-size kitchens, complimentary grocery shopping service and free Wi-Fi so you'll have everything you need to maintain your everyday routines. In the morning, grab a bite at our free breakfast buffet, then burn off some calories in our fitness center. We also offer an indoor pool so you can swim some laps whenever you please. Reimagine your time on the road at Residence Inn Kansas City Downtown/Convention Center.