Guest Service Agent

SpringHill Suites Franklin / Coolsprings
Franklin, TN

Posted February 13, 2021

Guest Service Agent

Weekends and PM shifts Open


Immediate Supervisor

General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

SpringHill Suites Franklin / Coolsprings

All Suite

SpringHill Suites by MarriottĀ® Franklin Cool Springs amenities match its energetic, urban surroundings. Located in bustling McEwen Northside, the hotel features a vibrant bar, large outdoor pool with gazebo, over 3,000 sq.ft of meeting space, an onsite fitness center and free Wi-Fi. Our all-suite hotel seamlessly blends design, functionality and location.  This upscale SpringHill Suite is steps from Perry's Steakhouse & Grill, Club Pilates, Whole Foods Market and a variety of choice restaurants and trendy retail shops. 

Located just minutes from downtown Franklin attractions like The Factory, historic Lotz House and the Franklin Theatre. Spacious suites and a vibrant lobby offer flexible spaces for working, meeting or relaxing. Our Market is open 24/7 for snacks and necessities.  Our guests enjoy Complimentary breakfast in the morning and will unwind in the evening in our bar with handcrafted cocktails, local brews, wines and appetizers. Quite simply, from business trips to leisurely journeys, SpringHill Suites is a breath of fresh air.