Assistant Director of Housekeeping

Hilton Alpharetta Atlanta
Alpharetta, GA

Posted December 31, 2020

Join the opening team of the newest hotel in Alpharetta! Great Benefits!

Assistant Director of Housekeeping

Immediate Supervisor

Director of Rooms

Job Summary

Responsible for directing the activities of the Housekeeping Department with the least expense possible while maintaining the Chartwell Hospitality standards of cleanliness and service.

Essential Job Functions

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.

  • Recruits, interviews, hires and trains new associates.

  • Prepares work schedules, and ensures housekeeping standards are met.

  • Takes regular monthly inventories of linen, cleaning chemicals, and laundry chemicals.  Prepares requisitions or places orders for those items and guest room supplies.  Ensures that budgeted expense goals are met through proper usage control of those items.

  • Maintains all required associate records such as performance appraisals and time cards.

  • Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and securely stored, reports suspicious activity by guest or others and observes all security and safety regulations.

  • Prepares Guest Room Attendants Daily Report, assigns specific guest rooms to each guest room attendant, supervises housekeeping personnel to ensure that carts are properly stocked, and that all room cleaning and laundry work assignments are completed according to the property’s standards.

  • Prepares and submits the Daily Guest Room Report to ensure accurate status of all guest rooms and explains any discrepancies in the guest rooms rented versus guest rooms cleaned.

  • Maintain daily, weekly and monthly inspection programs to ensure placement of standards and cleanliness.

  • Report maintenance problems by completing work orders and follow up on maintenance work in guest rooms to ensure that work is completed.

  • Performs daily guest room inspections on all guest rooms and public areas of the hotel.

  • Ensure the smooth, continuous operation of the laundry in the most cost effective manner possible.

  • Ensure all associates wear uniforms and name tags at all times and present themselves in a professional manner.

  • Performs monthly cost per load analysis.

  • Acts as Manager on Duty as designated by the General Manager.

  • Performs or coordinates other tasks as assigned by the Director of Rooms or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Experience

Hotel level housekeeping.  Two years of previous team management or supervisory experience.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

*ALL APPLICANTS MUST COMPLETE A SKILLS ASSESSMENT TO BE CONSIDERED* 

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Hilton Alpharetta Atlanta

Hotel

Hilton hospitality in Alpharetta

Located off US-19, our hotel is surrounded by corporate offices, including AT&T, Bath & Body Works, and many more. We are within 10 minutes of Ameris Bank Amphitheatre, fine dining, and high-end shops at Avalon mall. Stretch your legs along Big Creek Greenway, just over a mile from our hotel. We are less than 30 miles from downtown Atlanta.