Night Audit / PM Front Desk Agent

Homewood Suites Raleigh-Crabtree Valley
Raleigh, NC

Part Time

Posted November 18, 2020

Night Audit / PM Front Desk Agent

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Homewood Suites Raleigh-Crabtree Valley

137 Room Extended Stay

At A Glance

Ideally located off I-40, minutes from downtown and 10 miles from Raleigh-Durham International Airport, our all-suite hotel offers easy access to North Carolina’s colleges and universities, corporations, area attractions and recreation. Within walking distance to Crabtree Valley Mall, our extended stay hotel provides all the space and amenities you need while traveling to the Raleigh-Durham area.

Make yourself at home in one of our 137 spacious studio, one or two bedroom suites featuring separate living and sleeping areas. Surf your favorite websites using our complimentary internet access. If you’re too busy to cook, we serve a complimentary full hot breakfast in our lobby. Monday through Thursday, we offer an evening social, also included with your stay at our Raleigh hotel. Exercise in the fitness center or relax by our quiet outdoor pool. Host a meeting or event in our flexible event space for up to 125 guests.

Enjoy proximity to major corporations such as Alcatel Lucent, BB&T Insurance and Novo Nordisk, as well as many business parks and executive centers. Take campus tours or attend exciting cultural and sporting events at Duke University, NC State University, Meredith College and UNC-Chapel Hill. Play golf, go hiking or have fun at the North Carolina State Fair.