Guest Service Agent

Hampton Inn Nashville/Brentwood-I-65S

5630 Franklin Pike Circle

Brentwood, TN 37027

Telephone (615) 373-2212

Hampton Inn Nashville/Brentwood-I-65S
Brentwood, TN

Posted November 17, 2020

Looking for PM Shifts, Weekends and Holidays

Guest Service Agent

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hampton Inn Nashville/Brentwood-I-65S

106 Room Hotel

At A Glance

Hampton Inn Nashville/Brentwood provides convenient access to I-65 midway between the excitement of Nashville and the quaint charm of historic Franklin, Tennessee. Our 106-room hotel is minutes from Brentwood’s Maryland Farms and Franklin's CoolSprings business districts, home to corporate offices including Lifepoint Hospital, Inc. and United Healthcare. Shop in Brentwood Town Center, CoolSprings Galleria or Brentwood Place Shopping Center. Antique in historic downtown Franklin. Ride along 20 miles of biking and hiking trails in Brentwood’s parks. See a free summer concert at Eddie Arnold Amphitheater in Crockett Park. Stop by Puffy Muffin for classic Southern tea room dishes like broccoli casserole and pimiento cheese sandwiches, or enjoy a romantic dinner at Mère Bulles, located in a 1940s era plantation-style home. The Music City Center, Grand Ole Opry, Music Row, Cheekwood Botanical Gardens and the Country Music Hall of Fame are all just a short drive from our Brentwood hotel.