Operations Manager

Courtyard by Marriott Memphis Southaven
Southaven, MS

Posted November 12, 2020

Operations Manager

Job Summary:

Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.
    - Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
    - Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
  • Manages the Spirit Reservation computer.
  • Manages and maintains a relationship with the Property Management System provider.
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. Performs timely and fair reviews.
    - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain the Market, lobby, and front office area to highest standards.
  • - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • - Provide comprehensive training to Front Office staff.
  • - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem-solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education:

BS or BA in Hotel Administration or Management

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

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Courtyard by Marriott Memphis Southaven

85 Room Hotel

Our Hotel

Conveniently situated between Tunica, Mississippi and Memphis, Tennessee, Courtyard Memphis Southaven gives you easy access to the best each state has to offer. Experience a smooth arrival when you utilize our hotel's complimentary shuttle service from nearby Memphis International Airport. After settling in, head out for an afternoon of shopping at Southaven Towne Center, catch a show at Landers Center, or take a tour of Graceland, the home of Elvis Presley. When it's time to relax, retreat to our modern rooms and suites featuring stylish furnishings, free Wi-Fi and moveable work desks. In the morning, fuel up with breakfast and StarbucksĀ® beverages from The Bistro, then return in the evening for dinner and drinks. Looking to work up a sweat? Our hotel features a fitness center and indoor pool, perfect for guests seeking to stay active throughout their getaway.